Returns & Exchanges
At ROXON, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed items. If your new fashion piece isn't the perfect fit, we make the exchange and refund process simple and transparent.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the items in their original packaging with all ROXON tags attached to ensure the product remains protected during transit.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing